Shipping & Returns
SHIPPING OPTIONS.CUSTOMERS IN SANTO DOMINGO.
EXPRESS COURIER SERVICE:
Direct deliveries via Uber Moto Flash service are available for Distrito Nacional, Santo Domingo Este, Oeste, and Norte (some restrictions may apply). Regular delivery time ranges from 20 minutes to 1 hour, depending on location, time of day, and courier availability.
Available Payment Methods: Bank deposit or transfer to Banco Popular, Reservas, or BHD.
Rates: Variable according to delivery point and time of day. Minimum amount RD$100.
REGULAR COURIER SERVICE:
Deliveries by motorcycle courier to all districts of Santo Domingo. Shipments are made by route, with an average delivery time of 2 to 6 hours.
Available Payment Methods: Cash, bank deposit, or transfer to Banco Popular, Reservas, or BHD.
Rates:
Distrito Nacional and Sector Herrera: RD$250.
Santo Domingo Oeste: RD$350.
Santo Domingo Norte: RD$350.
Santo Domingo Este: RD$350.
External areas: Los Frailes II, Las Américas, San Isidro, Hainamosa, San Luis, La Victoria, Pueblo Nuevo, Los Americanos, Caballona, Hato Nuevo, Bajos de Haina, and others. For these areas, a special rate between RD$450 and RD$600 applies, which will be confirmed when the order is placed.
SPECIAL PACKAGE DELIVERY:
Direct delivery of heavy or oversized products requiring appropriate vehicles for transport. Average delivery time is 2 to 4 hours. Regular rate RD$600.
CUSTOMERS IN OTHER CITIES.
PICKUP AT ESTABLISHED OFFICES.
Orders are shipped via ground transport companies with offices in destination cities. Average delivery time is 1 to 3 business days. All orders are shipped the morning after confirmation. The following carriers are available:
Metro Pac: Minimum rate RD$250.
Vimenpaq: Minimum rate RD$250.
Caribe Pack: Minimum rate RD$300.
Fox Pack: Minimum rate RD$300.
Available Payment Methods: Bank deposit or transfer to Banco Popular, Reservas, or BHD.
DOOR-TO-DOOR DELIVERY.
Orders delivered directly to the customer’s address. Rate varies depending on package size. Minimum shipping rate RD$250. Average delivery time is 2 to 5 business days. All orders are shipped the morning after confirmation.
Available Payment Methods: Bank deposit or transfer to Banco Popular, Reservas, or BHD.
EXPRESS BUS SERVICE SHIPPING.
Shipments through express bus services are available for destinations without established courier offices or coverage by the companies above, or when the customer requires faster delivery. This is a combined service (regular Santo Domingo courier + express bus). Minimum shipping rate RD$500.
Available Payment Methods: Bank deposit or transfer to Banco Popular, Reservas, or BHD.
RETURNS.
It is our priority that every customer receives the desired products in the promised condition. We therefore ask all customers to verify that the products meet their expectations before purchase. If you have any doubts about a product’s features or functions, please ask for assistance before purchasing.
Return Request Period: Maximum 3 business days.
Accepted Reasons for Return:
Product defects or malfunction.
Exchange for a higher-end product.
Return Requirements:
The return request must be made by the original customer.
Sealed-package products must remain sealed.
Open-package products must be in the same condition as delivered (uninitialized, including all packaging, all parts and accessories, and the original unbroken packaging).
Conditions Applied When a Return Request Is Made:
Marcas Digitales reserves the right to accept the return based on the requirements stated above.
Returns may be subject to a retention fee of 20% to 40% of the product’s sale value.
The credited return amount may only be applied toward the purchase of other products within the store.